Terms & Conditions

These terms apply to every booking with Isha Gift Company (“we”, “us”). By paying for a booking you agree to them.

1. Who we are

Isha Gift Company is a gift concierge service run by Aisha Kazeem, a sole trader. Contact: info@ishagiftcompany.com

2. What we do

We offer three services, described on our website:

  • The Nudge: we recommend what to buy and where. You buy it yourself.
  • Off Your Hands: we recommend, find and order the gift, and get it to you ready to give.
  • Love, Isha: everything above, plus wrapping, a handwritten note and delivery. Minimum gift value applies.

3. How booking works

  1. You complete the form on our website. Any total shown is an estimate only.
  2. We contact you to talk through the details and agree what we will source.
  3. We send you a final quote and a secure payment link.
  4. Your booking is confirmed when you pay. We do not order anything until we have received payment.

4. Fees and payment

Our service fees are shown on our website. The final price, including the cost of the gift and delivery, is confirmed in your quote before you pay. The gift itself is charged at the price we pay for it. Delivery is charged as a flat fee based on parcel size and destination, confirmed in your quote. Payment is taken in full, in pounds sterling, through a third-party payment provider. We never see or store your card details.

5. Lead times

Off Your Hands and Love, Isha need at least 5 days’ notice before the date you need the gift. For shorter notice, we will tell you what is possible before you pay. Delivery dates depend on suppliers and couriers, so we cannot guarantee a gift will arrive on a particular day, but we will tell you straight away if we think a date is at risk.

6. Information you give us

We choose gifts based on what you tell us. Please tell us about allergies, dietary or religious requirements, sizes and anything the recipient dislikes. We cannot be responsible for a gift that is unsuitable because we were not told. We cannot promise the recipient will like the gift, but we will always aim to get it right.

7. What we do not source

We do not source alcohol, tobacco, vapes or other age-restricted or regulated items.

8. Changes and substitutions

If an item is out of stock or its price changes before we order, we will suggest an alternative and only go ahead with your approval. Once an item has been ordered, changes may not be possible or may cost extra.

9. Cancellations and refunds

  • Your 14-day right to cancel. You can cancel a booking within 14 days of paying. By paying, you ask us to start work straight away. If you cancel after we have started, you pay for the work already done. You lose this right once the service has been fully provided.
  • Consultation and research. Once our call has taken place, the service fee is not refundable.
  • Before we order. If you cancel before we have ordered anything, we refund the gift cost and delivery fee, less any fees for work already done.
  • After we order. Refunds depend on the supplier’s policy. You are responsible for costs we cannot recover. Personalised, made-to-order, perishable or opened items cannot be cancelled or returned.

10. Late, damaged or incorrect items

If a gift arrives damaged, incorrect or late, please contact us within 48 hours with photos. We will work with the supplier and courier to put it right, which may mean a replacement, repair or refund. Your legal rights under the Consumer Rights Act 2015 are not affected.

11. Delivery

We deliver to the address you give us. You are responsible for making sure it is correct. If a delivery fails because of an incorrect address or no one being available, re-delivery costs are charged to you.

12. Photos and content

We may photograph or film gifts and packaging before delivery for use on our website and social media. We will not show names, addresses or message details without your permission. Tell us if you would prefer we did not.

13. Our responsibility

We will provide our services with reasonable care and skill. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, our total liability for any booking is limited to the amount you paid us for it, and we are not liable for indirect losses such as a missed occasion.

14. Complaints

If something is not right, email info@ishagiftcompany.com. We aim to reply within 2 working days and to resolve the issue within 14 days.

15. Your data

How we use your personal information is explained in our Privacy Policy.

16. General

We may update these terms from time to time. The terms in place when you booked apply to your booking. These terms are governed by the law of England and Wales, and the courts of England and Wales can settle any dispute. If you live in Scotland or Northern Ireland, you may also use your local courts.